Returns & Refunds policy

You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for canceling an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail masterbeautyie@gmail.com

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 14 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

• You are responsible for returning your order to us. Items can be returned by post to our mailing address, they can also be returned in-store.

• We can organize the collection of the goods from you but we will deduct the shipping cost from your refund.

• Please ensure all goods are in their original condition, unopened and unused.

• Refunds will be made within 14 days of receiving goods returned by post.

• If an error has been made with the order we will refund the cost of the order and the delivery.

• We will NOT refund you the cost of returning the order unless the product is damaged and you have contacted the sales department to arrange return as outlined above.

• In all other cases, we will refund the cost of the item or offer an exchange to the value of the item, excluding delivery.

When placing an order, please note that we used computer processing of photographs, so the actual color rendering of the product may differ slightly.

These products include but are not limited to:

• Scissors/Razors

• Cosmetics/brushes

• Hair brushes

• Hair extensions goods

• Mannequins with hair

• Wigs

• Opened disposables

• Combs

• Body jewelry/Piercing tools

• Nail Products (eg. UV Gels, Gel Polishes, Nail Accessories etc.)

• Any sealed items that have been opened.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

26 Apartment, The Fairways, Tubbercurry, Co Sligo, F91 WF22

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail masterbeautyie@gmail.com